What this service may include
Depending on the incident, work may include hazard assessment, controlled removal of contaminated water, disposal of affected materials, cleaning and disinfection, drying, odor management and repair of damaged finishes. Providers should use appropriate protective equipment and procedures for the situation.
- Sewage backup and contaminated-water cleanup
- Removal of affected materials
- Cleaning, disinfection and odor management
- Drying and repair coordination
Safety first
Keep people and pets away from affected areas. Avoid direct contact with sewage or contaminated water, do not operate electrical equipment in wet areas, and seek qualified help. If the incident involves a public sewer or municipal system, contact the relevant utility or local authority as appropriate.
What to ask a restoration provider
- Do you handle this specific type of property damage in my location?
- What steps are needed first, and what is included in the written scope?
- Are you appropriately licensed, insured and trained for the work required?
- How will you document the work, timing, costs and any change orders?
Insurance and documentation
Consider documenting visible damage from a safe location and keeping relevant receipts and communications. Coverage varies by policy and circumstances; contact your insurer for guidance about your specific claim.