What this service may include
Depending on the property, services may include board-up and securing, debris removal, soot and smoke cleanup, odor treatment, contents cleaning, water removal and repair planning. A provider should assess structural safety before cleanup begins.
- Emergency board-up and property securing
- Smoke, soot and odor cleanup
- Contents cleaning and recovery
- Repairs and reconstruction coordination
Safety first
Do not re-enter a fire-damaged property until authorities say it is safe. Avoid touching soot-covered items, and contact your insurer as appropriate. Use qualified professionals for cleanup involving structural damage or hazardous residues.
What to ask a restoration provider
- Do you handle this specific type of property damage in my location?
- What steps are needed first, and what is included in the written scope?
- Are you appropriately licensed, insured and trained for the work required?
- How will you document the work, timing, costs and any change orders?
Insurance and documentation
Consider documenting visible damage from a safe location and keeping relevant receipts and communications. Coverage varies by policy and circumstances; contact your insurer for guidance about your specific claim.
If there is immediate danger, leave the affected area and contact local emergency services or the appropriate utility. This page is general information, not a safety assessment or professional diagnosis.